About You
You are a person whose passion lies at the intersection of health and technology, and who sees an opportunity to use technology to change the way people act on their health, and how health systems serve people. You see the big picture in high definition and can communicate it clearly in crisp, actionable steps that produce meaningful outcomes for consumers and businesses.
About the Role
The Client Solutions Consultant will drive measurable health outcomes through the askNivi platform for key customers in Nigeria, achieving significant improvements in vaccine uptake and family planning adoption rates.
Key Success Outcomes
Improved Health Metrics (Primary Goal)
Drive vaccine uptake amongst at least 10% of individuals who engage on askNivi’s HPV and routine immunization vaccine journeys
Achieve 40%+ completion rates on health journeys related to vaccines and family planning
Reach 30% month-over-month growth in new user acquisition for target demographics
Customer Success & Business Growth
Secure 2+ case studies with quantifiable results suitable for publication
Identify and document 5+ product improvement opportunities based on field insights
Support expansion of at least 1 existing customer relationship into additional health focus areas
How You Will Achieve These Outcomes
Strategic Leadership & Team Management
Build and lead a high-performing cross-functional team that consistently meets established KPIs
Implement a data-driven management system that tracks weekly progress toward objectivesÂ
Create accountability structures that ensure all team members contribute to success metrics
Consumer Health Journey Optimization
Apply behavioral science principles to develop content that achieves conversion rates above industry benchmarks
Establish A/B testing protocols that continuously improve journey performance
Create a feedback loop system that translates user insights into journey improvements within 2-week sprint cycles
Stakeholder Relationship Management
Generate monthly impact reports demonstrating ROI for customer stakeholders
Create transparent reporting systems that demonstrate value and progress
Develop expansion proposals based on demonstrated success metrics
Knowledge Capture & Growth Enablement
Document methodologies and approaches that drive successful outcomes
Create replicable playbooks for vaccine initiatives
Develop training materials that enable knowledge transfer to new team members
Requirements
Proven track record of achieving measurable health outcomes through digital interventions
Demonstrated ability to translate data insights into actionable improvements
Success history in building and leading high-performing teams to meet concrete objectives
Experience achieving results within time-constrained projects in the health sector
Ability to communicate impact effectively to diverse stakeholders
About the Company
Nivi was launched in 2016 with a mission to enable everyone to achieve their own aspirations for health. Through our conversational platform, askNivi, we put the consumer at the center of their own healthcare, and provide them the means to make informed decisions about their health. For our customers in India–NGOs, private sector healthcare delivery organizations, insurers, and pharmaceutical manufacturers–we help to generate awareness on health products and services; generate referrals and sales of health products and services; generate feedback on these products and services; and generate actionable insights on the drivers and inhibitors of uptake of these products and services. We are a passionate mission-driven team with a current focus on reproductive and maternal health, and infectious diseases.
How to Apply
Send in your CV, and a cover letter that tells us what makes you unique, how you see digital platforms supporting consumer health journeys, and highlights from your experience to recruitment@nivi.io